Refund a PayPal Payment

1

To refund a payment that has been submitted through FamilyID/PayPal, you'll first want to locate the registration in FamilyID.

2

Once located, choose the down-arrow next to 'VIEW' on the registration and select 'PAYMENTS'.

3

Choose the 'REFUND ONLINE PAYMENT' button.

4

Input the amount you'd like to refund and choose 'REFUND'.

5

A full refund will cancel the registration and update the payment status as 'REFUNDED'. A partial refund will update the payment status as 'PARTIAL REFUND' but will not cancel the registration.

6

An email indicating that the refund has occurred will then be sent to the family as well as your organization's 'notification email address'.