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Families or Users Not Receiving FamilyID Notifications and Emails?

Are your families, students, or organizational users not receiving emails from FamilyID?  Your organization may need to whitelist our domain. 

What is "Email Whitelisting" and Why is it so Important?

A whitelist is a list of email addresses or domain names from which an e-mail blocking program will allow messages to be received. (Think of it as the list of people who are allowed to pick your kid up from the after-school program.)

Email blocking programs, such as spam filters, are intended to prevent unsolicited email messages from appearing in your inbox. Unfortunately, sometimes it blocks emails you do want to receive.

To make sure you receive important emails about your FamilyID account and about your registrations, we recommend your whitelist our domain @FamilyID.com and have those receiving our emails add us to their email contacts and/or address book. 

What Type of Emails do Families Receive From @FamilyID.com?

Some of the typical emails families will receive from the @FamilyID.com domain are:

  • Account creation and activation 
  • Registration confirmations 
  • Registration reminders and updates
  • Password resets
  • Registration updates
  • Emails your organization send out such as approval status, physical reminders, attendance notifications etc. 
  • Invitation emails and reminders

What Type of Emails do Staff Members Receive From @FamilyID.com?

Typical organization emails they may receive are:

  • Registration confirmations
  • Registration updates
  • Invitation emails
  • Report Sharing reminders

What Can Families do on Their Part to Ensure They Receive FamilyID Emails:

Families should add us to their list of contacts or their email address book to ensure they receive emails from @FamilyID.com.  Below you will find instructions on how families can do so  in some of the most popular email servers: 

Gmail

  1. Click and drag and drop the email from the tab or folder it is sorted under, to the Primary tab.
  2.  A message alert will appear saying: This conversation has been moved to Primary. Do this for all future messages from FamilyID.com? Select Yes.
  3.  Done!

Apple Mail

  1. Select the From or Reply To address on an email message.
  2. Choose Add To Contacts or Add To VIP.
  3. Done!

Outlook 20XX

  1. Open the email message from the sender.
  2. An alert at the header of this message will display saying, Click here to download pictures…
  3. Click this and select, Add Sender to Safe Senders List.
  4. Done!

Outlook.com

  1. Open the email message from the sender.
  2. An alert message should display saying, Parts of this message have been blocked for your safety.
  3. Beneath this, click the link I trust FamilyID.com, Always show content.
  4. Done!

Yahoo Mail

  1. Open the email message from the sender.
  2. A “+” should appear by the sender’s from address.
  3.  Select the “+” and an Add To Contacts popup should appear.
  4. Select Save.
  5. Done!

Android

  1. Open the email message from the sender.
  2. Tap the picture of the sender that displays before the message.
  3. Select Add To Contacts.
  4. Done!

Windows Live Desktop

  1. Open the email message from the sender.
  2. An alert in the preview pane should appear saying: Some images in this message are not shown.
  3. Select the link Add Sender to Safe Senders List.
  4. Done!

AOL Mail

  1. Open the email message from the sender.
  2. Select the sender’s from name under the email subject line.
  3. Select Add Contact from the drop-down menu that appears.
  4. Done!

If you are still not receiving notifications from FamilyID.com, contact support at 781.205.2800

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