Trouble Logging into Your Existing Account?

From time to time people forget that they've already created an account on FamilyID. Luckily we make it easy for you to access your existing account. In this article, we'll cover common messages users encounter and how to troubleshoot each scenario.

"You already have an existing FamilyID account."

If you try to create a new FamilyID account and receive a red warning message "You already have an existing FamilyID account. CLICK HERE TO LOG IN to your account." this means there is already a FamilyID account associated with your email address.

Select the red CLICK HERE TO LOG IN link and enter your email and password. If you forgot your password, select the 'Forgot password?' link and follow the instructions on the screen.

"Account has already been taken."

If you try to create a new account and receive a red message that says "This mobile phone number is already in use." it means your mobile phone number is already associated with an existing FamilyID account.

To access your account. select the blue LOG IN link and enter your email and password. If you forgot your password, click the "Forgot password?" link and follow the instructions here.

Still having trouble?

If you've created an account, attempted to reset your password and are still having issues you'll want to make certain you've already ' Activated' your FamilyID account. Check your email inbox for a message from FamilyID and click on the blue link to activate your account. After you click on the link, you will be brought directly into your FamilyID account.

Troubleshooting not working? / ¿La solución de problemas no funciona?

If these troubleshooting tips are not working please contact FamilyID support at 1-781.205.2800 ext 1 or support@familyid.com.