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Help for Families


Answers to our most frequently asked questions from families.

17 articles

Account Basics

Managing the profile details of your FamilyID account.

10 articles

Program Registration

Registering for programs and updating information on existing registrations.

22 articles

Your Activity Log

Viewing a history of all your registration activity & notes from program providers.

4 articles

Payments & Refunds

Making payments and requesting refunds from program providers.

10 articles

Canceling a Registration

Sometimes plans change. Here's how to cancel a registration.

2 articles

Help for Organizations


Answers to our most frequently asked questions from organizations.

16 articles


3 articles

Announce FamilyID to your Community

Tips and tools to announce FamilyID to your participating families.

10 articles

Account Management

Manage your organization's account settings.

19 articles

Getting Started

Build & publish user-friendly online registration forms for any program or activity.

17 articles


5 articles

Program Templates

Set up programs in a snap with templates for dance, music, arts, field trips & more!

2 articles

Cloning / Editing Programs

New session starting? Duplicate one of your current program registration forms.

9 articles

Fees & Discounts

Add administrative fees to programs, set up family discounts, collect donations, etc

5 articles

Waitlists & Space Limits

Specify maximum space limits and create waitlists to reduce chaos.

4 articles

Age & Grade Limits

Help to ensure eligibility requirements are met by setting age & grade limits.

2 articles

Internal Fields

Collect info "For Office Use Only" such as date of last physical, eligibility, etc.

5 articles

Payments & Refunds

Set up payment methods, issue refunds, control how participants submit payment.

15 articles

Managing Registration Data

View & filter participant data, search by name, update status, send notifications etc

23 articles

Working with Reports

Build customized reports like rosters, emergency cards & share internally as needed.

19 articles

Tools for Coaches, Instructors, Chaperones

View reports & rosters assigned to you, take attendance and send notifications.

14 articles


Connecting your FamilyID account to your favorite services like ScheduleGalaxy.

2 articles

Ayuda Para Familias

Cancelación de un Registro

A veces los planes cambian. Aquí se explica cómo cancelar un registro.

3 articles

Conceptos Básicos de la Cuenta

Administrar los detalles del perfil de su cuenta FamilyID.

12 articles

Pagos y Reembolsos

Hacer pagos y solicitar reembolsos de los proveedores de programas.

11 articles

Preguntas Frecuentes

Respuestas a nuestras preguntas más frecuentes de las familias.

27 articles

Registro de Programa

Registrarse para programas y actualizar información sobre registros existentes.

24 articles

Su Actividad

Ver un historial de todas sus actividades de registro y notas de los proveedores del

7 articles