781-205-2800 |

How can we help you?

Help for Families


Answers to our most frequently asked questions from families.

10 articles

Account Basics

Managing the profile details of your FamilyID account.

7 articles

Program Registration

Registering for programs and updating information on existing registrations.

15 articles

Your Activity Log

Viewing a history of all your registration activity & notes from program providers.

4 articles

Payments & Refunds

Making payments and requesting refunds from program providers.

5 articles

Canceling a Registration

Sometimes plans change. Here's how to cancel a registration.

3 articles

Help for Organizations


Answers to our most frequently asked questions from organizations.

7 articles

Plans & Pricing

We offer flexible pricing for schools and community organizations of all sizes.

2 articles

New Features!

Check out our latest and greatest feature releases.

9 articles

Announce FamilyID to your Community

Tips and tools to announce FamilyID to your participating families.

11 articles

Account Management

Manage your organization's account settings.

15 articles

Getting Started

Build & publish user-friendly online registration forms for any program or activity.

19 articles

Program Templates

Set up programs in a snap with templates for dance, music, arts, field trips & more!

2 articles

Cloning / Editing Programs

New session starting? Duplicate one of your current program registration forms.

8 articles

Fees & Discounts

Add administrative fees to programs, set up family discounts, collect donations, etc

5 articles

Waitlists & Space Limits

Specify maximum space limits and create waitlists to reduce chaos.

2 articles

Age & Grade Limits

Help to ensure eligibility requirements are met by setting age & grade limits.

2 articles

Internal Fields

Collect info "For Office Use Only" such as date of last physical, eligibility, etc.

5 articles

Payments & Refunds

Set up payment methods, issue refunds, control how participants submit payment.

15 articles

Managing Registration Data

View & filter participant data, search by name, update status, send notifications etc

12 articles

Working with Reports

Build customized reports like rosters, emergency cards & share internally as needed.

16 articles

Tools for Coaches, Instructors, Chaperones

View reports & rosters assigned to you, take attendance and send notifications.

3 articles


Connecting your FamilyID account to your favorite services like ScheduleGalaxy.

3 articles